RESERVATIONS & PAYMENT
Reservations: REVIVE360 Med Spa services are available by appointment only. The quickest way to schedule a treatment is through our online booking portal. We require a credit card on file to hold your reservation, but payment is not due until your time of service.
New Clients: Please arrive 10 minutes prior to your appointment time in order to complete new client paperwork.
Payment: Cash payments, Venmo, and all major credit cards are accepted, however, we do not accept any form of insurance or Health Savings Account payments.
Tipping: Gratuities are not included in the service price, and are a matter of personal discretion.
CANCELLATIONS, LATE ARRIVALS, & NO SHOWS
Cancellation Policy: As a courtesy to our clinicians and staff, we uphold a 12-hour cancellation and reschedule policy. Reservations must be canceled and/or rescheduled at least 12 hours prior to your appointment time. Failure to contact our office outside of this window you will be charged 50% of the service. If you do not show up within ten (10) minutes of your scheduled service appointment, you will be charged 100% of the service cost, and if a voucher is being used, the voucher will be forfeited. If a credit card is not on file, you will be sent an invoice that will need to be reconciled before any future service commences. In the instance of providing an invalid card or email information, the cancellation fee will be applied to your next service at checkout. Should you cancel late and/or miss three or more appointments, you are subject to additional fees and potential termination of future services at REVIVE360 Med Spa.
Extenuating circumstances: As of May 1st, 2022, COVID-19 is no longer accepted as an extenuating circumstance, and will be treated as part of our regular cancellation/no-show policy.
Late Arrivals: Arriving late deprives you of valuable treatment time. To avoid delaying our next guests, your treatment will end at its scheduled time, and you will be held responsible for the full treatment cost. Arriving more than 10 minutes late results in cancellation and 100% of the service charge for a No-Show.
No Show: Each time an appointment is missed without providing proper notice, another client is prevented from receiving treatment. REVIVE360 Med Spa reserves the right to charge 100% of the service cost for all missed appointments “no shows”, which must be paid prior to scheduling your next service.
REFUNDS, SERVICES, & TREATMENT PACKAGES
Treatments & pre-paid service packages are not subject to refunds. Packages are valid for 1 year after the purchase date. If you are unsatisfied with your purchased treatment package, please email us with details at email@example.com
Services: While we do not refund services, we want you to be 100% satisfied with your experience at Revive360 Medical Spa in Centennial. If unhappy with your service or have feedback, please write us at firstname.lastname@example.org
Products: All product purchases are non-refundable.
Your initial annual membership payment of $59 takes place before or at the time of your first appointment.
Your annual $59 membership auto-renews on the anniversary of the start date of your membership, unless you provide us with a 30-day cancellation notice by emailing email@example.com
If payment is declined, we will contact you for updated card information. In the event we do not hear back within 72 hours following declined payment, your membership will be automatically canceled, and someone from the waitlist will obtain your member spot.
Once your annual membership payment is processed, you are not eligible for a refund.
3. Please note: we have a limited capacity for membership sign-ups. Once at capacity, you have the option to join our Radiance Member waitlist.